This policy complies with applicable consumer protection laws.
1. ELIGIBILITY FOR REFUNDS
Consumers may request a refund in the following cases:
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Product delivered with defects
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Product delivered in disagreement with the order placed
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Failure to deliver the product within a reasonable timeframe
2. TIMEFRAME FOR REQUESTS
Refund requests must be submitted within 7 (seven) calendar days from the date of product receipt, where the right of withdrawal applies.
3. REFUND METHOD
Refunds will be processed using the same payment method used for the purchase, subject to the processing times and rules of the financial institution or payment provider.